Refund & Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

1. Eligibility for Refunds
Refunds are available within 30 days of purchase. To be eligible, items must be unused, in original packaging, and accompanied by proof of purchase.

2. Non-Refundable Items
Certain items may be marked as final sale or non-refundable due to their nature (e.g., custom orders, digital downloads, or perishable goods).

3. Refund Process
To request a refund, please contact us at service@montikautomation.com with your order number and reason for return. Once approved, we’ll provide return instructions.

4. Refund Method
Approved refunds will be issued to the original payment method within 10 business days of receiving the returned item.

5. Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service.

6. Exchanges
If you received a defective or damaged item, we’ll gladly exchange it. Please contact us within 10 days of delivery.

7. Store Credit Option
In some cases, we may offer store credit instead of a refund, especially for late returns or partial refunds.

8. Contact Us
Questions? Reach out to us at service@montikautomation.com. We’re here to help.